That was me today, A Snarky Shark.
I impressed the hell out of my boss.
Made her smile.
Oh, yea, curious kitty has claws.
We were to have an online seminar today. Turns out the poop in the fan in the office and it was not doable. I was asked to reschedule. Not a problem, I say.
Well, not for me making the call, but it was for the snooty asswipe who was on the other side of the line.
Sense a bit of hostility? You bet.
"Of course we can reschedule the seminar, however you lose credit and you will be charged for the next one."
(See, when you update to this exhorbitantly expensive accounting program, they graciously offer two free "teaching" seminars.)
I asked '"Why?"
"Oh, well there was a tech set aside for this event, without 24 hours notice, they're locked in."
(Excuse me again, but all they do is sit on their well padded chairs and talk to us for 50 minutes, perhaps even take over our computer to zip at mach speeds "showing" us important short cuts while never answering our initial questions - like the first session)
I asked, " There is no recourse?"
Inflexible toady. That's when the strangest feeling took over me and my face heated.
"Do you mean to tell me that if someone gets sick, that there is no flexiblity? HOW can we give you 24 hours notice. People don't plan on getting sick. It happens. No notice. Don't you people take that into account?"
He replied. " Oh, well, is this person necessary to the session?"
"YES." ( I said a few other things to the lad)
"Oh. Please hold, I'll get back to you." (imagine the sound of sucking lemons)
The short of it is - we got credit.
It's not like they have to GO anywhere, or do anything creative like juggle knives while debugging a computer. Sheesh!
So I got on a high horse and rode the bucking bronco.
They make enough money, why do they feel the need to deprive us of something that, with good and willing PR and customer service, would enhance the word of mouth about their product?
As it is .... my word of mouth is full of sharp snarky shark teeth.